Frequently Asked Questions (FAQs)
For routine cleaning, vacuum gently and use a soft brush for surface dust. Blot spills immediately—never rub. For deep cleaning, use a professional carpet cleaning service experienced with delicate rugs.
Yes, returns are accepted within 30 days of purchase, provided the rug is unused, in original condition, and in its original packaging. Certain items like sale products or perishable goods are non-returnable.
Refunds are processed within a few business days after the returned item passes inspection. The exact timeframe depends on your bank or payment provider.
Yes, all our rugs are handcrafted in Jaipur, combining traditional techniques, cultural motifs, and meticulous craftsmanship.
Avoid placing rugs in direct sunlight, keep them away from moisture or damp areas, rotate them regularly, and use rug pads to prevent slipping and uneven wear.
Exchanges are available only for defective or damaged items. Please contact us at care@jaipurkaleen.in to initiate the process.
Blot spills immediately with a clean cloth. Avoid rubbing. For tough stains, seek a professional cleaning service.
Yes, we deliver Jaipur Kaleen rugs worldwide. Shipping times may vary depending on location.
No, sale items are non-refundable. Only regular-priced items are eligible for refunds.
For queries regarding orders, returns, or rug care, email us at care@jaipurkaleen.in