At Jaipur Kaleen, we want your shopping experience to be smooth and worry-free. Our refund and returns policy is designed to ensure transparency and ease for our customers.
Return Eligibility
Returns are accepted within 30 days of purchase. After 30 days, we cannot offer a full refund or exchange.
Items must be unused, in original condition, and in their original packaging.
Non-returnable items include perishable goods (food, flowers), intimate or sanitary products, hazardous materials, flammable items, gift cards, downloadable software, and some health/personal care products.
A receipt or proof of purchase is required for all returns.
Partial Refunds
Partial refunds may be granted in cases such as:
Books, CDs, DVDs, or other media with signs of use.
Items not in original condition, damaged, or missing parts (not due to our error).
Items returned after 30 days of delivery.
Refund Process
Once your return is received and inspected, we will notify you via email about approval or rejection.
Approved refunds are processed to the original payment method within a few business days.
Refund timelines depend on your bank or payment provider.
Late or Missing Refunds
First, check your bank account and credit card company for processing times.
If still not received, contact your bank.
For further assistance, email us at care@jaipurkaleen.in.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged.
For exchanges, email us at care@jaipurkaleen.in and send your item to our office address.
Gifts
If the item was marked as a gift, a gift credit will be issued upon return.
If the gift was sent to the purchaser, the refund goes to the gift giver.
Shipping Returns
Return products to: [Jaipur Kaleen Address].
Customers are responsible for return shipping costs (non-refundable).
Consider trackable shipping or insurance for high-value items. We cannot guarantee receipt without tracking.
Need Help?
Contact us at care@jaipurkaleen.in for any questions about refunds or returns.